Frequently Asked Questions
The questions people actually ask
before they hand us their bloodwork.
Straight answers. If something's missing, email contact and we'll add it.
The product
What lab formats can I upload?+
Blood panels work best today — CBC, CMP, lipid panel, thyroid, hormones, vitamins, and inflammation markers. We're actively expanding to DUTCH, GI-Map, HTMA, microbiome, and heavy metals testing. If you've got something specific in mind, email us first and we'll let you know if we can do it cleanly today.
Can I upload more than one panel?+
Yes. Upload everything you have — fasting panel, hormone panel, thyroid, vitamins, whatever. The report gets sharper the more context we have. There's no extra charge for multiple files in the same order.
How long does it take to get my report?+
Most reports are emailed to you within a few hours. The actual generation runs in minutes — we build in some buffer in case something needs a second look. You'll get the PDF as an attachment plus a link to download it from your dashboard anytime.
What's actually in the report?+
About 30+ pages: a doctor's letter framing what we see, an executive summary, a root-cause chain that connects your symptoms to your numbers, marker-by-marker analysis with food-first recommendations, a 30-day action plan, and a printable page of questions to bring to your physician. Plain English, no jargon without explanation.
Can I see a sample before I buy?+
Yes — full sample report at /sample-report. Real anonymized panel, full 30+ page treatment, downloadable PDF.
Trust & safety
Is my data safe?+
Your lab PDFs and reports are encrypted at rest (AES-256) and in transit (TLS 1.2+). Access is limited to the founder and any technical staff with a documented need to debug. We never sell, rent, or share your data with advertisers, insurers, or data brokers. Full details on the privacy page.
Will you sell my information?+
Never. Not to advertisers, not to insurers, not to anyone. We charge for reports. That's the whole business model.
What if I want my data deleted?+
Email privacy@swordfishresearch.org from the address tied to your account. We confirm within 7 days and remove your data. We also auto-delete your raw lab upload 30 days after your report is generated — we don't keep what we don't need.
Medical questions
Are you a doctor?+
No. Swordfish is an educational and informational service. We help you understand what your numbers mean and ask better questions. We do not diagnose, treat, cure, or prevent any disease.
Does this replace my doctor?+
No, and it's not trying to. Every report ends with a printable page of questions to bring to your physician. Your doctor decides — we just make sure you walk into that conversation informed.
What if my doctor disagrees with the report?+
Your doctor has training, your full chart, and accountability we don't. If they push back on something, trust them and ask why. The report is a starting point for a smarter conversation, not a verdict.
I'm on medications — does that matter?+
Tell your doctor before changing anything we suggest. We make food-first recommendations and flag things worth discussing, but medication interactions, dosing, and tapering are your physician's call. Always.
Pricing & refunds
How much does it cost?+
$99 for your first report. $149 for follow-up reports if you want to retest in a few months and compare. No subscription, no hidden fees.
Do you offer refunds?+
Yes. Full refund within 7 days, no questions asked. Email contact and we'll process it.
Do you take insurance?+
No. We're not a medical provider. Some people use HSA/FSA cards for self-directed health spending — check with your plan administrator.
After your report
How often should I retest?+
Most markers move meaningfully on a 3 to 6 month timeline once you change inputs. Sooner than that and you're often measuring noise. The report itself will flag which markers to recheck and when.
Can I share my report with my doctor?+
Yes — that's what the printable doctor-questions page at the end is for. Download the PDF and bring it to your next visit.